Saturday, May 29, 2021

Has nothing changed to improve appalling conditions in PDRM?


Has nothing changed to improve appalling conditions in PDRM?

THE Malaysian Human Rights Commission’s (Suhakam) study on custodial deaths, which I wrote about in my last post, was a response to complaints it received about deaths in custody. The study began in 2014. The report was published in 2016.

The study was conducted in six stages. The fifth stage, lasting two months, was for the police to recommend actions.

During the study period, there were 486 active lockups. The study team made observations in 47 police stations and lockups, in West and East Malaysia. They interviewed 373 detainees, 129 sentries, 275 Investigation Officers (IO) or Assistant IOs’ and 46 officers in charge of stations.

Here, I’ll summarise what they wrote in chapter six, which is titled Duties and welfare of PDRM officers and personnel: Observations.

Police buildings

In Klang Utara (Kapar), evidence was insecurely stored in the shophouses that served as offices. IPD Pasir Mas was often flooded. IPD Kuching’s septic tank overflowed during heavy rain. IPD Shah Alam’s air-conditioning system had been out of order for two months, and two of three lifts were not working.

IPD Travers (KL), though relatively new, had an out of order lift and the lockup was unusable since it did not comply with fire standards. The Johor Bahru Selatan Police District Headquarters (IPD) was in a British era building; offices were across the road, and this put officers and documents in jeopardy.

IOs’ Offices

In some stations, officers used their own money to buy or repair office equipment ranging from chairs to computers. They paid for purchase, installation and repair of air conditioners. They bought paper and toner with their own money. They rented photocopiers with their own money.

Confidential files could be seen by the public. Carpets were worn out. Sometimes officers pooled their money to buy a carpet. Many officers shared the same room, even males and females. IOs used the same toilets as suspects. Some offices were in shophouses, outside the compounds of the police stations. Some officers were so embarrassed about their offices, they refused to allow them to be photographed.

Interrogation rooms and Suspect Identification Rooms

Some rooms doubled up as suspect identification rooms (What? No one-way mirrors?). The air-conditioning wasn’t working in several of them. Installed CCTVs had never worked in some of them and weren’t present in others.

Of the interrogation room in IPD Pasir Mas, the authors wrote: “The room is seen unsuitable to be used as interrogation rooms or occupied by any officer, and personnel/staff.”

Some stations did not have suspect identification rooms, so identification line-ups were done in interrogation rooms. This jeopardised the safety of all present.


There was a shortage of vehicles. Those that were available were often in a poor state of repair. “Sometimes, the officers and personnel repair the vehicles with their own money to avoid any inconvenience when carrying out their tasks.” Officers and other personnel often used their own vehicles for official business, paying for petrol and tolls out of their own pockets. Some officers used their own vehicles to transport arrestees.

Other facilities

Many stations didn’t have enough female IOs and AIOs, so it was hard for the station to handle crimes involving female suspects. The computerised Police Reporting System could only be accessed from within the offices.

Many stations didn’t have rooms to store seized items that could be used as exhibits during trials in court. “Most of the exhibits are placed in space at the back of station and it is overcrowded with numbers of items and the exhibits have to be placed in an exposed station space (Figure 42).”

Many IO and AIO offices didn’t have phone lines. Some stations did not have rooms for lawyers to meet their clients. There weren’t enough crime scene photographers and IOs.

Work force planning

One third of 271 active IOs and AIOs interviewed said they had not received any special training in how to conduct interrogations. “The commission found … they are not continuously developed after being involved in the service.”

Over half of IOs and AIOs said they managed 16-20 cases each over six months. (I cannot reconcile this with a parliamentary answer from the home minister that indicates an average of 100 people are sent to lockups every hour.)

They spent over three hours per day conducting interrogations. Much of their time was spent on security and traffic control operations, often involving dignitaries. They attended court hearings too. Some stations had no officers to deal with sexual offences. Some had no detectives. Some were overwhelmed with narcotics cases. Some older officers had serious health problems.

Officers and personnel believed they were often exposed to suspects with contagious diseases. Suspects were not screened for infectious diseases prior to admission into lockups. Two-thirds of those interviewed said they experienced work stress.


Officers and personnel often couldn’t afford to rent suitable housing. Those who were provided with housing had to cope with poor maintenance such as leakages, broken lifts, bad odours and lack of security (police personnel are often targeted by the persons they investigate).

In a word, the study found that work conditions in the police force were appalling! Is it any wonder that officers aren’t punished for deaths in custody? Police management probably think officers’ actions and inactions that result in deaths cannot be assigned to individual officers, since the infrastructure and systems are so broken and officers are so stressed out.

I can’t help recalling the management aphorism “85% of problems are caused by management.” What has changed in the five years since the report was issued? Who will answer? Home Minister Hamzah Zainudin? The Police Force Commission? The Inspector-General of Police?

Why do Malaysian police have to labour under such bad conditions?

Don’t our men in blue deserve better? – May 28, 2021.

*Rama Ramanathan is the spokesperson for Citizens Against Enforced Disappearances (CAGED).


kt notes:

And we have 70 ministers and deputy ministers (including an arrogant Home Minister), and a Special Envoy to the Middle-East, all with public-funded fat salaries, limousines and staff, and also public-funded lunches complete with lobsters at Parliament where the House Speaker attended. And the well-salaried IGPs, one of whom said he owed personal loyalty to Atuk? 

1 comment:

  1. Jibby oso value Personal Loyalty over everything else. No Personal Loyalty You Kena Pecat. That was what happened to Disloyal "You can Call Me Stoopid" Mahiaddin....

    Najib: I value loyal people over ‘smart people’
    Saturday, 01 Aug 2015

    PAROI, Aug 1 — Prime Minister Datuk Seri Najib Razak said today that loyalty was a trait harder to find in any individual than intelligence, adding that he values the former more than the latter.

    Speaking just days after his shock removal of Tan Sri Muhyiddin Yassin from the federal Cabinet, Najib said that loyalty was more important than “smart people” in order to keep the party and his leadership united.

    “I will evaluate people based on their loyalty. There is a lot of smart people around but to find those who are loyal is rare,” the leader said in his speech at the Seremban Umno division meeting here....

    ...Muhyiddin was axed from Cabinet in a sudden reshuffle on Tuesday that saw Datuk Seri Ahmad Zahid Hamidi replacing him as deputy prime minister.

    Many have suggested that Muhyiddin was likely dropped after his vocal speech questioning 1MDB in an Umno function in Cheras.