The MyIMMs system breakdown on May 28 forced immigration officers at all of Malaysia’s 114 border checkpoints to process travellers manually, causing long queues that travellers say lasted five hours. - Pic from Border Crossing Traffic - Tuas Second Link and Woodlands Causeway/ Facebook, May 30, 2026
DAP lawmaker slams immigration system outage as ‘negligence’
Lim Lip Eng questions billion-ringgit spending on procurements and contracts, notes latest incident on Thursday is second outage in a little over a month
Scoop Reporters
Updated 6 minutes ago
30 May, 2026
9:31 AM MYT
KUALA LUMPUR — Kepong MP Lim Lip Eng has slammed the Home Ministry’s Immigration Department for negligence over a massive systems disruption that affected 114 of its checkpoints nationwide, resulting in a mass stranding of travellers at the country’s borders.
Lim said the MyIMMs system failure on Thursday was unacceptable because it was the second incident in weeks, after a breakdown on April 23.
“Once is a warning. Twice in weeks is negligence!
After years of billion-ringgit procurement, termination, re-procurement and cost revision, apologies are no longer enough,” he said in a statement today.
The DAP lawmaker said the Immigration director-general’s remarks that the current MyIMMs is 30 years old and problems “are bound to happen”, is unacceptable as it showed the government had “known for years” that the system would eventually be obsolete.
“NIISe was launched in 2021 to replace it and was then expected to be fully operational by 2024. Yet in 2026, Malaysia is still relying on an ageing system that can paralyse border operations for hours,” Lim said, referring to AI-powered National Integrated Immigration System that is to replace the MyIMMs.
“Malaysia cannot run 21st-century borders with a 30-year-old system and 30-year-old excuses,” Lim said.
The Home Ministry in a statement yesterday apologised for the hours-long glitch on Thursday morning, which it assured was not the result of a cyberattack .
It said an “internal technical” problem caused the outage for three hours and 45 minutes. However, travellers were reported complaining that the malfunction lasted for five hours, from 4.30am to 9.30am.
With the entire system offline, immigration officers had to clear travellers manually at its 114 border checkpoints that comprise 56 sea entry points, 30 via land and 28 by air.
The Home Ministry in its apology statement said the upgrading to NIISE was currently ongoing in stages, with full implementation scheduled for 2028. – May 30, 2026
DAP lawmaker slams immigration system outage as ‘negligence’
Lim Lip Eng questions billion-ringgit spending on procurements and contracts, notes latest incident on Thursday is second outage in a little over a month
Scoop Reporters
Updated 6 minutes ago
30 May, 2026
9:31 AM MYT
KUALA LUMPUR — Kepong MP Lim Lip Eng has slammed the Home Ministry’s Immigration Department for negligence over a massive systems disruption that affected 114 of its checkpoints nationwide, resulting in a mass stranding of travellers at the country’s borders.
Lim said the MyIMMs system failure on Thursday was unacceptable because it was the second incident in weeks, after a breakdown on April 23.
“Once is a warning. Twice in weeks is negligence!
After years of billion-ringgit procurement, termination, re-procurement and cost revision, apologies are no longer enough,” he said in a statement today.
The DAP lawmaker said the Immigration director-general’s remarks that the current MyIMMs is 30 years old and problems “are bound to happen”, is unacceptable as it showed the government had “known for years” that the system would eventually be obsolete.
“NIISe was launched in 2021 to replace it and was then expected to be fully operational by 2024. Yet in 2026, Malaysia is still relying on an ageing system that can paralyse border operations for hours,” Lim said, referring to AI-powered National Integrated Immigration System that is to replace the MyIMMs.
“Malaysia cannot run 21st-century borders with a 30-year-old system and 30-year-old excuses,” Lim said.
The Home Ministry in a statement yesterday apologised for the hours-long glitch on Thursday morning, which it assured was not the result of a cyberattack .
It said an “internal technical” problem caused the outage for three hours and 45 minutes. However, travellers were reported complaining that the malfunction lasted for five hours, from 4.30am to 9.30am.
With the entire system offline, immigration officers had to clear travellers manually at its 114 border checkpoints that comprise 56 sea entry points, 30 via land and 28 by air.
The Home Ministry in its apology statement said the upgrading to NIISE was currently ongoing in stages, with full implementation scheduled for 2028. – May 30, 2026
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