Puspakom halts walk-in
inspections
Company says suspension will help ensure service quality and prevent overburdening its vehicle examiners.
Puspakom CEO Mahmood Razak Bahman said the suspension of walk-ins is necessary to ensure service quality and prevent overburdening its vehicle examiners (VEs).
“We don’t want our VEs to be overworked and inefficient,” Mahmood said in a statement today.
“Some of our bigger branches are already closing later than 10pm, which is later than we would like. Ending walk-in inspections will help us maintain standards and allow our staff to get proper rest.”
He said it would be tougher to secure an appointment, especially in the Klang Valley, with the suspension in place.
Mahmood said Puspakom is reviewing its operating hours and capacity, but any extension of operating hours will depend on the availability of trained VEs.
He said vehicle owners must plan ahead and take advantage of the 14-day early inspection window permitted by the road transport department.
“If your permit expires on March 31, you can get inspected as early as March 18. If your vehicle fails, you still have 13 days for a reinspection. Waiting until the last day is risky,” he said.
Typically, owners who fail their Puspakom inspection have 14 days to fix the issues before their vehicles undergo a reinspection.
During reinspection, Puspakom only checks the previously failed components before certifying the vehicle’s roadworthiness.
Mahmood said vehicle owners who struggle to secure appointments may turn to Puspakom’s mobile inspection service, which charges an additional fee.
“We understand the frustrations, but we are doing this to ensure a fair and efficient process. We appreciate the public’s patience as we work to improve our services,” he said.
Puspakom is Malaysia’s first and, so far, only comprehensive national vehicle inspection company, appointed in 1994 by the government to undertake all mandatory inspections for both commercial and private vehicles.
Earlier this month, the government appointed three companies to carry out motor vehicle inspection services, ending its 30-year monopoly.
Transport minister Loke Siew Fook said the move, which was in line with a Cabinet decision in March 2023 to open mandatory vehicle inspections to qualified firms, was aimed at creating competition in the vehicle inspection market and providing more choices to consumers.
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