Top govt official verbally abuses immigration officer, union wants action
The Immigration Services Union of Peninsular Malaysia (KPISM) has expressed its disappointment at what it called as unprofessional behaviour by a top government official for hurling abusive remarks at an immigration officer at Kuala Lumpur International Airport (KLIA).
In a statement today, the union, which represents 14,000 immigration officers, called for action to be taken against Public Service Department (PSD) director-general Mohd Shafiq Abdullah.
"We would like to express our dismay and disappointment over the behaviour of the director-general of PSD who yelled and uttered abusive words towards an immigration officer on duty at KLIA," said KPISM president Khairil Niza Khairuddin.
"The incident took place on Aug 3, between 8.40am and 9.40am at the Departure Hall of the KLIA. It started because there was no immigration officer stationed at the VIP room counter.
"Immigration officers are not stationed at the VIP room counter 24 hours a day as they are more needed to carry out their duties at the normal counter as compared with the VIP room counter, which will only be opened when there is a need and upon receiving an advance notification.
"The officer who was on duty as the KLIA immigration operation head was called, scolded and asked to stand up straight in the middle of the crowd by the director-general," he added.
PSD director-general Mohd Shafiq Abdullah
Shafiq's unprofessional behaviour was not only rude and disrespectful to the public service entity but also caused humiliation to the immigration officer, added Khairil.
"His attitude of wanting VVIP treatment shows self-importance and does not care about the plight of the people and other members of the public who patiently queue and wait for their turn to pass inspection at other normal counters.
"KPISM urges the government and the Congress of Unions of Employees in the Public and Civil Services (Cuepacs) to take this matter seriously and action must be taken against such an arrogant civil servant.
"We fully support all actions that will be taken by the Immigration Department director-general in this matter to uphold the dignity of the immigration officers," he said.
Malaysiakini has attempted to contact Mohd Shafiq for comment.
Shafiq's unprofessional behaviour was not only rude and disrespectful to the public service entity but also caused humiliation to the immigration officer, added Khairil.
"His attitude of wanting VVIP treatment shows self-importance and does not care about the plight of the people and other members of the public who patiently queue and wait for their turn to pass inspection at other normal counters.
"KPISM urges the government and the Congress of Unions of Employees in the Public and Civil Services (Cuepacs) to take this matter seriously and action must be taken against such an arrogant civil servant.
"We fully support all actions that will be taken by the Immigration Department director-general in this matter to uphold the dignity of the immigration officers," he said.
Malaysiakini has attempted to contact Mohd Shafiq for comment.
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